1. Digital service
MuCloud provides digital software-as-a-service access. There is no physical product shipment. Access is activated electronically after payment and account setup.
2. Refund requests
A customer may request a refund within 7 calendar days of the initial purchase if the service has not been materially used. Material use may include substantial production activity, multiple active user accounts or other significant use of paid functionality.
3. Service not delivered
If paid access cannot be activated due to an issue under our control and we cannot resolve the issue within a reasonable period, the customer may request a refund for the affected purchase.
4. Non-refundable circumstances
Refunds may be denied for substantial use of the service, violations of the Terms of Service, fraudulent transactions, chargeback abuse or requests made after the stated refund window, except where applicable law requires otherwise.
5. How to request a refund
Call 267-991-2910 and provide the account name, order reference, purchase date and reason for the request. Approved refunds are returned to the original payment method whenever possible.
6. Processing time
Approved refunds are initiated promptly. The time required for funds to appear depends on the payment provider and the customer’s financial institution.
7. Contact
Business phone: 267-991-2910
Business address: 4401 2nd Ave, Brooklyn, NY 11232